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You’ve just closed out a big project and you can’t wait to see how your users enjoy the new features. One week passes, then two weeks. Anxious, you hit up the Product Manager: You: “Hey, any word on how the new release is doing?” PM: “Let me check with marketing and support teams.” A week...
Customer feedback is essential to improving your operations and highlighting issues that you might otherwise miss. Jira Service Desk’s native customer feedback survey has very basic functionality only allowing for customers to respond to surveys using a non-configurable 1 – 5-star rating and a comment field to capture additional comments. This does not allow companies...
As any good business owner would know, customer satisfaction is key to growing your business. However, customer satisfaction doesn’t always have to stem from providing a smooth and enjoyable service without any hiccups (though this would definitely be the ideal state!) Customer satisfaction is also about how quickly you are able to turn a negative...
