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Customer feedback is essential to improving your operations and highlighting issues that you might otherwise miss. Jira Service Desk’s native customer feedback survey has very basic functionality only allowing for customers to respond to surveys using a non-configurable 1 – 5-star rating and a comment field to capture additional comments. This does not allow companies...
As any good business owner would know, customer satisfaction is key to growing your business. However, customer satisfaction doesn’t always have to stem from providing a smooth and enjoyable service without any hiccups (though this would definitely be the ideal state!) Customer satisfaction is also about how quickly you are able to turn a negative...
AT A GLANCE Industry: Online advertising technology Employees: 700+ Highlights of Engagement: A successful implementation of the Jira Service Desk dramatically improves customer satisfaction and leads to its deployment to all support departments. EXECUTIVE SUMMARY In the fall of 2015, Cprime completed a fast 120-day implementation of Atlassian Jira Service Desk at The Trade...
