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As teams continue to become more agile and move at the speed of light, instant, and efficient communication is an ever-expanding need. Not to mention the fact that the team that memes together, wins together. And Slack is leading software for instant communication and team collaboration here. This partnership is the next best step to...
YOU ALL KNOW THAT FEELING… That dreaded feeling that your manager’s going to keep asking why the task has been sitting in In progress for far too long. But it’s the Monday after the long weekend, and it’s a holiday, and it’s technically not even past SLA. Yet, the Jira numbers are there, and it takes time to explain. Then it’s...
Hey there! May we fill you in on some goodies? We have some Summit 2019 takeaways such as: how do we compare to our competitor ScriptRunner, and how do you get Health Reports for your company? See the important changes to your scripts with GDPR, and apps that will make the world of...
Bundling use case #1 – Power Scripts™ and Power Custom Fields® Turn Jira into a CRM or inventory tracker Bundling Power Scripts™ for Jira and Power Custom Fields® enables users to use Jira to store and retrieve information, turning Jira into something like a quasi CRM or inventory tracker. Using Jira to to collect data...
Customer feedback is essential to improving your operations and highlighting issues that you might otherwise miss. Jira Service Desk’s native customer feedback survey has very basic functionality only allowing for customers to respond to surveys using a non-configurable 1 – 5-star rating and a comment field to capture additional comments. This does not allow companies...
Starting with Power Scripts™ for Jira v 4.5.5 and coming soon to Power Scripts™ for Confluence v1.2, Jira and Confluence admins will now be able to temporarily mimic permissions of another user when needed, to understand first hand what issues their users are having. Easily Troubleshoot for Your Users Through Their Eyes Often, a user might be experiencing an...
As any good business owner would know, customer satisfaction is key to growing your business. However, customer satisfaction doesn’t always have to stem from providing a smooth and enjoyable service without any hiccups (though this would definitely be the ideal state!) Customer satisfaction is also about how quickly you are able to turn a negative...
