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There you are, about to enjoy lunch, mid-bite of that delicious BLT when your Slack goes off. You check the messages and immediately get flooded with: “Why am I timing out on Jira?” “What, Jira crashed?!” “Why is Jira so slooooow?” “HELP! Jira doesn’t work!” The struggle begins! You talk to each person, trying to...
As teams continue to become more agile and move at the speed of light, instant, and efficient communication is an ever-expanding need. Not to mention the fact that the team that memes together, wins together. And Slack is leading software for instant communication and team collaboration here. This partnership is the next best step to...
Howl, there! October’s wrapping up, and we’re dying to share all of our treats with you. Don’t worry. No tricks here. See our newest apps – Power Dashboard Gadgets and Reports and Multi-Space Knowledge Base Searcher, Power Custom Fields® PRO bites the dust, Surveys for Cloud is brewing, and what’s going on with you and your...
Hey there, Summer’s ending, and the kiddos are back in school (finally)! We’ve ramped up your Fall season with new apps and features such as SIL® Groovy Connector, Program Predictability Measure Reports, Surveys for Jira Cloud, and more! See all that’s in store for you below! FOR ALL YOU SCRIPTRUNNER USERS If...
YOU ALL KNOW THAT FEELING… That dreaded feeling that your manager’s going to keep asking why the task has been sitting in In progress for far too long. But it’s the Monday after the long weekend, and it’s a holiday, and it’s technically not even past SLA. Yet, the Jira numbers are there, and it takes time to explain. Then it’s...
Hey there! May we fill you in on some goodies? We have some Summit 2019 takeaways such as: how do we compare to our competitor ScriptRunner, and how do you get Health Reports for your company? See the important changes to your scripts with GDPR, and apps that will make the world of...
Bundling use case #1 – Power Scripts™ and Power Custom Fields® Turn Jira into a CRM or inventory tracker Bundling Power Scripts™ for Jira and Power Custom Fields® enables users to use Jira to store and retrieve information, turning Jira into something like a quasi CRM or inventory tracker. Using Jira to to collect data...
Customer feedback is essential to improving your operations and highlighting issues that you might otherwise miss. Jira Service Desk’s native customer feedback survey has very basic functionality only allowing for customers to respond to surveys using a non-configurable 1 – 5-star rating and a comment field to capture additional comments. This does not allow companies...
As any good business owner would know, customer satisfaction is key to growing your business. However, customer satisfaction doesn’t always have to stem from providing a smooth and enjoyable service without any hiccups (though this would definitely be the ideal state!) Customer satisfaction is also about how quickly you are able to turn a negative...
AT A GLANCE Industry: Online advertising technology Employees: 700+ Highlights of Engagement: A successful implementation of the Jira Service Desk dramatically improves customer satisfaction and leads to its deployment to all support departments. EXECUTIVE SUMMARY In the fall of 2015, Cprime completed a fast 120-day implementation of Atlassian Jira Service Desk at The Trade...
